Sales Policy

Sales Policy

General considerations:

Sales policy is a must. Therefore we are proud to bring it to your kind attention. Clear sales conditions help to build professionnal business Partnership with you. For us it is very important to know what do you buy and how much you pay for it? Also which are after sales services that we offer. Unfortunately, today solar market is very polluted. For avoiding any misunderstanding we shall attract your kind attention over technology differences between good and bad solar solutions. In the attached gallery you can discover some posts that we published on our linkedIn Page and on Google my business.

Our Guarantee:

As written in our sales policy documents, all our solar solutions are tested before shipping it to your sites. When goods are ready then you are invited to come and see before shipping it. The guarantee period and services after sales are the ones given in your proforma invoice. We ship Good with EUR1 and European origin certificats. Usual guarantee periods are 20 years for solar panels, 2 years for hydraulic pumps and 5 years for solar inverters. For Goods that we buy the guarantee period is the one offered by the suppliers. We are not buying goods from China. For selling to China, we request a swift as guarantee. As the theft of technology is not protected overthere, therefore we should have guarantee when selling to China. As we are using high level semiconductor technology, therfore, early in January 2022, we shall check on Equity List blacklisted customers.

Selling prices:

For us universal selling prices do not exist for complete solar solutions. Because the solar resources are very different from one site to another one. Therefore it is impossible to provide honest price list. Also for us the magic formula €/Watt is abusive. People cannot use power range for pricing. Because for the same wattage we have severals solutions at very different prices. On electricity grid motors are running at 50Hz & 60Hz. Therfore for electricity grid, we can have universal costs. But in photovoltaic it is very different. Prices are always depending on your sites, in topologies and in your expectations. For these reasons, we are not offering universal prices list. It does not exist and we are not lying to you! In the attached gallery you shall find all comments about pricing matter.

Your projects data:

For solar systems quotes, we request some data about your expectations and your topologies. These inputs are confidential. It is destroyed after completing our first proforma invoice offer. It shall stay confidential and it shall not be used for advertizing purpose without your authorization.

Audit before ordering:

RHE is always happy to welcome kind customers to its sites in Spain. However before visiting us, it is profitable for both sides to know about your projects and expectations. Most of times, we analyze your technichal specifications. When you don´t have, then we can write it for you. Before meeting we should sign an agreement over internet. This one shall list your requests and our offer with our sales policy. When we agree with all together, then we can meet for signing the original of our contract. Before meeting you can also have live video conferences. Your orders should be signed in your offices and send by mail from your site. RHE responsability is to secure the best goods and services. But your responsability is to pay these services. This working method is very efficient and it shall avoid waste of time.

Payment methods:

We accept irrevocable credit letter or bank to bank swifts. For shifted payments requests, we offer fundings possibilities through our banks and Partners. In that case we request guarantee revolving swift of 1/3 of the total amount of your order. After the carence period you shall pay to your local bank. RHE is paid at shipment of goods. Carence period is up to one year and it is very cheap. Therefore do not waste your time in negociations of usual shifted payments methods.

Learning more about us:

This year we took advantage of slowdown in business for moving our production line of Barcelona to Vinaros. So we are going to group our activities in one place. In this period of Coronavirus crisis, our orders intake is very strong. We shall recruit 10 persons, including Engineers and sales People. Our Algerian Branch is also growing strongly. In this pandemic period, customers have discovered the Pricing Trap sales policy and rubbish goods that they don´t want anymore. Please read more, on news papers, about ground returns and discover the failed projects!

Advertizing:

We are on Google my Business and on several social websites . On these social pages you shall discover many posts and videos. For easy acces the links are listed under below. You should win when using effective solar solutions. By the way you shall help in climate changes. Please enjoy and let us know about your projects. Thank you very much for your visit and your fidelity. We hope to see you again soon !